4. Right of withdrawal and return

4.1 The customer has the right to return the entire order or part thereof within 14 calendar days after receipt, without giving reasons, by sending an email to support@palma-shop.eu. That if the consumer chooses a mode of delivery other than the least expensive standard delivery method, the Company is not obliged to reimburse the additional costs arising from this in the case of withdrawal. That the Company may claim reimbursement for the depreciation resulting from use exceeding what is necessary to determine the nature, characteristics, and functioning of the product. After this, the customer can return the entire order or part of it within 14 calendar days to:

DTC Artists d.o.o.
Kajuhova ulica 36
6310 Izola

4.2 The costs of returning are costs for the customer.

4.3 The items can only be returned if they are in an unused, undamaged and salable condition and in the original possible packaging.

4.4 palma-shop.eu is not responsible in the event of loss or damage of the return shipment.

4.5 After the return shipment has been received in good condition, palma-shop.eu refund the return amount to the customer's account within 14 calendar days.